Shipping policy

Order Processing:
All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive an automated notification with tracking information as soon as your package is dispatched.

Shipping Rates & Destinations:
We proudly ship to all 50 U.S. states. Shipping rates are calculated and displayed at checkout based on your selected order value and destination.

Estimated Delivery Times:
In order to bring you curated, direct-from-source goods at competitive prices, products are dispatched directly from our international fulfillment partners. 

* Standard Shipping: 8 to 15 business days once dispatched.

Please note that delivery times are estimates and may vary slightly due to carrier logistics, high-volume shipping seasons, or customs clearance. 

Tracking Your Order:
When your order ships, you will receive an email containing your carrier tracking number. Because shipments travel through international transit before handing off to domestic carriers (such as USPS), please allow 3 to 5 business days for tracking events to actively update in the carrier system.

If your package has not arrived within 25 business days of your shipping confirmation, please contact us at info@notrace.co with your name and order number so we can investigate immediately.

Damaged, Lost, or Stolen Packages:
If your order arrives damaged, please contact us within 48 hours at info@notrace.co with clear photos of the damaged item and packaging so we can issue a replacement or refund. Trace is not responsible for packages verified as delivered by the carrier, but we will gladly assist you in filing an inquiry.